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The truck that couldn’t be unloaded

April 3, 2015 Leave a comment

I’m sure if you work in the construction industry this will be a familiar story. But it happened yesterday and I’m still slightly bemused by it.

We’re changing some of the back garden around and part of the process is installing a new path. This involved ordering 3 tons of gravel (well, technically not gravel but Cotswold stone chippings) for the path itself. When it arrived, it was loaded into large 850kg bags on pallets.

Previously we’ve had this kind of stuff delivered by a lorry with a crane, and it’s just craned over the front garden wall and onto the front garden. This time it was a curtain-sided lorry and one guy with a pallet trolley, the kind that slots into the pallet and has a handle you pump to raise the pallet off the ground. Whoever loaded the pallets, presumably with a regular forklift, had placed the edge of one pallet onto the corner of another. One couldn’t be moved because of the additional weight and the other couldn’t be moved because the pallet trolley couldn’t be slotted into it and jacked up to raise it.

Oh, and another bag was a problem because it was loaded on one edge of the pallet.  It was almost impossible to shift because whichever side you approached from, you were lifting an uneven load that just tipped the pallet trolley over. It was considerably more difficult than, say, transporting a coffin on a bicycle (which I have done: don’t ask). The fourth bag – the pallet itself had broken and the pallet trolley wouldn’t fit under it until we’d done a quick and dirty fix with hammer and nails.

Solutions could have included shovelling the gravel off the lorry into a pile outside the house (would have taken at least an hour, possibly two); splitting the bags and sweeping the mess off the side of the lorry; and probably a few others. We’d then have needed to get the gravel off the road and pavement. The driver called his firm, who weren’t very interested. Presumably they figured this would empower him by encouraging him to use his initiative. The solution, though, was just to refuse the load as undeliverable and ask them to bring it again, properly loaded, this morning.

That happened. Unbelievably (to me anyway) the load arrived back this morning in another truck – but the tailgate lift wasn’t working properly. A segment of it was out of line with the rest, and raised up enough to stop the loads being trollied onto it. Again, it was almost an hour of messing with the equipment to get the stuff off the lorry.

If anyone wants to know what’s wrong with British industry, I guess this is one clue (no doubt there are many others). Give your workers the equipment they need, preferably in functioning order and without the need to spend stupid amounts of time doing ad hoc fixes to make it work.

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